This Privacy Policy is about us ensuring we protect your privacy and confidentiality. This statement applies to this website and your interaction with us.
By accessing our website and submitting information to us you consent to us using and disclosing your information in the methods described in this Privacy Statement.
Personal Information
Aurora Adventures may collect the following information from its members, contractors, employees, applicants and other individuals we undertake business interactions with:
Identification details – including name, address, contact numbers, email address, date of birth, passport details
Health information – this includes the information provided on our medical Questionnaires that are completed upon signing on for one of our Adventure programs or Fitness offerings. This information will not be passed on to outside parties. We understands that this information if highly sensitive and is only collected with your consent.
This information is collected through application forms and our questionnaires, and assists us in providing you with personalised adventure and fitness services.
Collection of Information
Aurora may collect your personal information in a number of ways including:
1. From you directly – for example when you make an enquiry regarding one of our products/services; when you subscribe to receive our newsletters; when you create a website profile; or when you sign on to one of our adventure/fitness programs. We also collect Next of Kin contact details in the case of an emergency.
2. Generic information obtained through our website – for example pages visited, service provider and how you came to our website. This information will not be used to individually identify you; it is used in aggregate for statistical purposes.
Your information is collected by us as described above and stored in the company’s database.
Updating Personal Information
Aurora Adventures takes practical steps to ensure that the personal information gathered from clients is correct and current. This also relies on the accuracy of the information you provide.
We request that you keep your information up-to-date so that we can continue to provide you with a personalised service and ensure that you receive information on our products and services.
Use of Personal Information
Aurora Adventures may use your personal information in the following ways:
1. For the purpose for which the information was collected including Adventure and Fitness administration;
2. To market our products and services including by mail/email;
This information allows us to provide a personalised service to you.
We will not use this information for any other purpose without your consent and will not pass this information on to third parties without your consent.
When we do temporarily provide personal information to companies who provide services to the organisation, such as insurance companies for our adventures, specialist IT companies, contractors and mail houses, Aurora Adventures require that these providers protect your personal information as thoroughly as we do.
If you would like to unsubscribe from receiving our marketing materials please email us at [email protected].
Use of anonymous information
Aurora gathers anonymous information to monitor the use of the website including the number of visitors and areas of the website which are most frequently visited.
This data assists us to determine the success of our marketing/advertising initiatives and to assess the most accessed areas of the website to continually improve our online presence.
We may provide this collective data to third parties.
Complaints about Privacy
If you have any complaints relating to online privacy issues on our website please notify the office via email at [email protected].
Securing your Personal Information
Aurora Adventures takes reasonable steps to make certain that personal information is securely stored to prevent unauthorised access or disclosure of your personal information. We cannot guarantee that unauthorised access to your personal information will not occur, whether it is during transmission or after that information has been received.
Sale of Personal Information
Under no circumstances will Aurora Adventures sell your personal information to external parties.
Cookies
When you visit our website personal information will not be collected unless you wish to provide this to us (by submitting website enquiries or signing on for an Adventure/Fitness program). We may collect data that does not personally identify you when you click on certain pages. This data may include the type of browser and operating system you have. This website may also use ‘cookies’. ‘Cookies’ are small files stored on your computer that manage the security and navigation of the site. You may choose to block these ‘cookies’. This data is used only for statistical purposes and will not be used to identify you personally.
Changes to our Privacy Policy
At times Aurora Adventures may need to change this Privacy Policy to allow for changing business procedures. Any changes to the Privacy Policy will be uploaded onto the website as part of an amended Privacy Policy document.
How to contact us
If you have any questions in relation to privacy please contact Aurora Adventures on:
Email: [email protected]
Phone: 1300 158 468
This Privacy Policy applies to Aurora Adventures, its employees and contractors.